OScape Lawn & Landscaping (“OScape,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, https://oscapefl.com, submit a form, request an estimate, communicate with our team, or use our services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information, depending on how you interact with our business.

A. Personal Information You Provide

When you request an estimate, schedule a consultation, contact our team, apply for employment, or engage our services, we may collect:

• Name and contact information, including email address and telephone number.

• Property address and service location.

• Project details, landscaping preferences, photographs, measurements, and requested services.

• Information about your budget, project timeline, and service requirements that you voluntarily provide.

• Appointment details, service history, communications, and customer service inquiries.

• Information submitted through employment applications, including work experience, qualifications, and other relevant application details.

• Billing, payment, and transaction information necessary to process payments or manage customer accounts. Payment card information may be handled directly by third-party payment processors.

Please do not submit sensitive personal information through our website unless specifically requested through an appropriate, secure process.

B. Information Collected Automatically

When you visit our website, we or our service providers may automatically collect certain technical information, including:

• IP address and general geographic location.

• Browser type, device type, operating system, and other technical identifiers.

• Pages visited, links clicked, time spent on pages, and referring websites.

• Website interactions, traffic patterns, and performance information.

• Cookie identifiers and similar tracking technologies, where enabled.

We use this information to understand website performance, improve user experience, maintain security, and evaluate the effectiveness of our marketing.

C. Information From Third Parties

We may receive information from service providers, advertising platforms, scheduling systems, customer relationship management systems, payment processors, and other sources when necessary to respond to inquiries, manage projects, process transactions, or provide our services.

2. How We Use Your Information

OScape may use collected information to:

• Respond to inquiries and requests for estimates.

• Schedule consultations, site visits, installations, and maintenance services.

• Prepare proposals, communicate project updates, and manage customer relationships.

• Provide landscaping, artificial turf installation, paver patio installation, landscape design, landscape lighting, irrigation, and property maintenance services.

• Send appointment reminders, service notifications, invoices, payment notices, and other transactional communications.

• Send promotional emails, text messages, offers, educational content, and other marketing communications when permitted by law and consistent with your preferences.

• Process payments, maintain business records, and administer customer accounts.

• Evaluate employment applications and communicate with job applicants.

• Improve our website, services, customer experience, and marketing campaigns.

• Analyze website traffic and advertising performance.

• Detect fraud, prevent unauthorized activity, protect our rights, and comply with legal obligations.

We will not use personal information for materially different purposes without providing additional notice or obtaining consent when required by applicable law.

3. Cookies, Analytics, and Advertising Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to improve website functionality and understand how visitors interact with our content.

These technologies may help us:

• Remember website preferences.

• Measure website traffic and engagement.

• Understand which marketing campaigns generate inquiries.

• Measure advertising performance.

• Deliver or measure relevant advertisements, including through third-party advertising platforms, where enabled.

Depending on our website configuration, these technologies may be provided by services such as Google Analytics, Google Ads, Meta, or other analytics and advertising providers.

You can manage cookies through your browser settings. Where required by law, we will provide appropriate consent or opt-out mechanisms for applicable tracking technologies.

Disabling certain cookies may affect some website features.

4. How We Share Information

We do not sell personal information for money as a standalone business activity. However, certain advertising or analytics technologies may involve disclosures that applicable privacy laws define as a “sale,” “sharing,” or targeted advertising. Where applicable, you may have the right to opt out of those activities.

We may disclose personal information to the following categories of recipients:

A. Service Providers

We may share information with trusted service providers that help us operate our business, including providers of:

• Website hosting and website management.

• Customer relationship management, lead management, and communications.

• Scheduling, quoting, invoicing, and customer management.

• Email and text messaging services.

• Payment processing and accounting.

• Analytics, marketing, and advertising.

• Information technology, security, and technical support.

These providers may process information on our behalf to perform services for our business, subject to applicable contractual and legal requirements.

B. Advertising and Analytics Partners

We may disclose certain online identifiers, device information, website activity, and related information to analytics or advertising partners to measure marketing effectiveness and improve advertising campaigns.

Where required by law, you may opt out of applicable targeted advertising or other covered data-sharing activities.

C. Business and Legal Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable laws, regulations, legal processes, or lawful government requests.

• Protect the rights, safety, property, and security of OScape, our customers, employees, or others.

• Investigate suspected fraud, security incidents, or unlawful activity.

• Enforce agreements or resolve disputes.

• Complete a merger, acquisition, restructuring, or sale of business assets, subject to applicable law.

We do not authorize third parties to use customer information for their own independent marketing merely because they provide services to OScape.

5. Text Messages and SMS Communications

If you provide your mobile telephone number, OScape may use it to communicate with you about your inquiry, estimate, appointment, project, maintenance service, invoice, or other business-related matter.

If you separately consent to receive marketing text messages, we may also send promotional messages, special offers, service information, and follow-up communications, subject to your consent and applicable law.

Message frequency may vary. Message and data rates may apply.

You can opt out of marketing text messages at any time by replying STOP to a marketing message. For assistance, reply HELP where supported or contact us using the information provided below.

Opting out of promotional text messages will not necessarily stop essential, non-marketing communications related to an active project, appointment, or account, where permitted by law. You may contact us to discuss available communication preferences.

Consent to receive marketing text messages is not a condition of purchasing goods or services from OScape.

We may use third-party communication providers to deliver messages on our behalf. Mobile phone numbers and SMS opt-in consent will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. This exclusion does not prevent disclosures to service providers that support our messaging operations or disclosures otherwise permitted or required by law.

We will obtain and document consent where required and honor applicable opt-out requests.

6. Email Communications

We may send emails relating to your inquiry, estimate, project, appointment, account, or requested service.

Where permitted by law, we may also send marketing emails about landscaping services, project ideas, educational resources, promotions, and company updates.

You may unsubscribe from promotional emails by using the unsubscribe link included in the email. Even if you unsubscribe from marketing emails, we may continue to send necessary transactional or service-related communications.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including providing services, managing customer relationships, maintaining business and financial records, resolving disputes, enforcing agreements, and meeting legal obligations.

Retention periods may vary depending on the type of information, the nature of the customer relationship, applicable legal requirements, and operational needs.

When information is no longer reasonably necessary, we will take appropriate steps to delete, destroy, or de-identify it, subject to applicable law and legitimate recordkeeping requirements.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security, and you provide information at your own risk.

If a data security incident occurs, we will respond and provide notifications as required by applicable law.

9. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to:

• Request confirmation of whether we process your personal information.

• Request access to personal information we maintain about you.

• Request correction of inaccurate personal information.

• Request deletion of certain personal information.

• Obtain a portable copy of certain personal information.

• Opt out of certain sales, sharing, or targeted advertising activities, where applicable.

• Withdraw consent where processing is based on consent.

• Appeal a decision we make regarding a qualifying privacy request, where required by law.

These rights are subject to applicable exceptions, verification requirements, and legal limitations.

How to Submit a Privacy Request

To submit a privacy-related request, contact OScape using the contact information provided in the “Contact Us” section below. Please identify the nature of your request and provide sufficient information for us to verify your identity or authority to act on behalf of another individual.

We will respond within the time required by applicable law. If a request is denied and applicable law provides a right to appeal, we will explain how to submit an appeal.

We will not unlawfully discriminate against you for exercising privacy rights available under applicable law.

10. Florida Residents

OScape operates in Florida and seeks to handle personal information in accordance with applicable federal and Florida privacy and data security laws.

Certain state privacy laws, including the Florida Digital Bill of Rights, apply only to businesses and data processing activities that meet specific statutory requirements. Not every privacy right described in Section 9 necessarily applies to every customer or to OScape in every circumstance.

Where a Florida privacy law applies to our processing activities, we will provide the notices, rights, and mechanisms required by that law, including applicable rights relating to access, correction, deletion, portability, opt-outs, and appeals.

If you are a Florida resident and would like to exercise a privacy right available to you, please contact us using the information below.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, financing providers, payment services, or other external resources.

These third parties maintain their own privacy policies and practices. OScape is not responsible for the privacy, security, or content practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of any third-party service before providing information directly to that service.

12. Children's Privacy

Our website and services are intended for adults and are not directed toward children under the age of 18.

We do not knowingly collect personal information online from children under 18 for purposes requiring parental consent. If we become aware that we have collected such information without legally required consent, we will take appropriate steps to address the situation.

A parent or legal guardian who believes a child has submitted personal information to us may contact us using the information below.

13. Employment Applications

If you apply for employment with OScape, we may collect information relevant to evaluating your application, such as your contact information, work experience, qualifications, availability, and information you voluntarily submit.

We use this information for recruitment, candidate evaluation, hiring-related communications, and related legitimate business purposes.

We may use service providers to process or store employment application information on our behalf. We retain applicant information for a period appropriate to our recruitment, recordkeeping, and legal obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, website technologies, service providers, or applicable legal requirements.

When changes are made, we will update the “Last Updated” date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically to remain informed about how we handle personal information.

15. Contact Us

If you have questions about this Privacy Policy, would like to request access to or deletion of personal information, or wish to exercise an applicable privacy right, please contact:

OScape Lawn & Landscaping

Website: https://oscapefl.com

Email: [email protected]

Phone: 407-853-2889

Please include “Privacy Request” in the subject line of your email so we can direct your inquiry appropriately.

Thank you for trusting OScape Lawn & Landscaping with your property and your information.